TERMS AND CONDITIONS

Welcome to Mooncart PH’s Terms and Conditions! This page outlines the rules and guidelines that govern your use of our services.By accessing or using our platform, you agree to abide by these terms, ensuring a positive and secure experience for everyone.Please take a moment to familiarise yourself with the following terms and conditions to ensure a smooth and enjoyable interaction with our services.

• Reminders & Guidelines
• Payment
• RETURN / REFUND
• ETA
• Late payment
• Additional fees
• Packing fee
• ISF & LSF
• Shipment

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REMINDERS & GUIDELINES

When buying from Mercari, several factors should be considered to ensure a satisfactory purchasing experience. Here are some factors to consider:

Trust your instincts!

If something seems too good to be true or if you feel uncertain about a transaction, trust your instincts and proceed with caution. Avoid making impulsive purchases and take your time to make informed decisions.

Seller disclosure...

Understand that I am not liable for undisclosed flaws, questionable authenticity, or other issues not disclosed by the seller. It's essential to carefully review the item description. (BUY AT YOUR OWN RISK!)

Thorough description review

Thoroughly read the description provided by the Mercari seller to prevent complications.Pay close attention to details such as item condition, dimensions, authenticity claims, and any disclosed (mentioned or stated) flaws or imperfections.This information can help ensure that the purchased item meets your expectations.

!! Seller's profile !!

Check the Mercari seller's profile for additional insights into their authenticity and trustworthiness.Sellers with more ratings may be perceived as more trustworthy, but it's essential to remember that all purchases on Mercari are done at the buyer's own risk.

Transit damage and loss

Take note that I am not responsible for items damaged or lost during transit, whether in Japan or by local couriers.

Shipment delays

Be aware that unexpected delays in shipment may occur due to factors beyond the platform's control, such as seller, supplier or courier delays. Buyers should be patient at all times!I will not respond to impatient buyers who will dm me repeatedly about the same issue after I have previously explained the situation and reminded them of the terms and conditions.

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PAYMENT

These are the conditions when placing an order from the page:

Ordering Responsibility

Ensure that you are fully committed (100% sure) when placing an order. Once an order is placed, it is expected that the customer (you) intends to follow through with the purchase.

Payment requirement

All items are PAYO (pay as you order) or BAYO (bayad as you order). The processing of your order will commence only after full payment has been received.

Failure to send payment

If payment is not received within the specified timeframe, the order will be considered void. I will not proceed with processing or fulfilling the order until payment is received in full.

Cancellations

Cancellations are NOT ALLOWED (strictly prohibited) under any circumstances. Once an order is placed and payment is made, it cannot be cancelled.Customers should carefully consider their purchases and ensure their commitment before placing an order.